Frequently asked questions

Browse athulyaa.com, add the gifts you like to your cart and check out. You'll get an order confirmation by email and WhatsApp as soon as your payment goes through.

We accept UPI, debit and credit cards, net banking and wallets through Razorpay. International customers can pay with Visa, Mastercard and other international cards. All prices are in Indian Rupees (₹); your bank converts the amount for you.

Yes. Message us on WhatsApp at +91 88257 40704 and we'll set up a video call so you can see the product, its size and finish before you buy.

Yes. We regularly pack return gifts in bulk for weddings, baby showers, housewarmings, Navratri and corporate events, and we take custom orders. WhatsApp us at +91 88257 40704 with the quantity and your event date, and we'll confirm price and delivery time.

Click the account icon and enter your email address. We send you a 6-digit code to sign in, so there's no password to remember.

Changes and cancellations must be made within 24 hours of placing the order. For a partial cancellation we issue a gift coupon for that amount instead of a refund.

Shipping within India is ₹99 for orders up to ₹1,000, ₹129 up to ₹2,000 and ₹159 up to ₹3,000. Orders above ₹3,000 ship free anywhere in India.

Most orders are delivered within 7–14 working days. For custom or bulk orders we confirm the delivery time with you before dispatch. Need it sooner? Ask us about urgent delivery by premium courier or bus parcel; the extra cost is paid by the customer.

Yes. We ship to the United States, Canada, the United Kingdom and Europe, the UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Japan, Singapore, Malaysia, Australia, New Zealand, Nepal, Sri Lanka, Bhutan, Bangladesh and the Maldives. The shipping charge is calculated at checkout from the parcel weight and your country.

International orders are delivered within 7–20 business days, depending on order size and any customisation. Import duties, customs fees and local taxes are paid by the recipient.

When your order ships, you'll get a confirmation by email or WhatsApp with the tracking number and a link to the courier's website.

Some gifts ship from different partner locations, so one order can arrive in separate parcels. There's no extra shipping charge for this.

Tell us within 24 hours of delivery by call or WhatsApp at +91 88257 40704, or email support@athulyaa.com, with a photo or video of the product. Damaged, defective, wrong or missing items are eligible for return and refund.

We don't accept returns because a product looks different or isn't to your liking, so please ask us any questions before dispatch. In special cases we offer an exchange or a coupon for the same amount, valid for 6 months.

Custom orders, dolls, the Wedding Essentials category and sale items can't be returned or refunded.

Once the returned product passes our quality check, the refund reaches your original payment method within 7–10 working days. Return shipping costs are paid by the customer.

International orders can't be returned. If a product arrives damaged or defective, tell us within 24 hours and we'll refund the product cost.

Athulyaa is a Chennai-based store for traditional Indian return gifts and festive décor: haldi kumkum holders, potli and jute bags, brass and German silver gifts, diyas, Tanjore paintings, wedding trays and gift hampers for every occasion.

Call or WhatsApp +91 88257 40704, or email support@athulyaa.com. We're based in Mogappair East, Chennai, Tamil Nadu.